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Privacy policy

We respect your rights to data protection and privacy 

This notice only relates to the processing of personal data directly provided by you or collected as a result of visiting this website.  

Who are we? 

We are Riverlane Ltd, a private limited company registered in the UK with company number 10260255. We are registered with the Information Commissioner's Office as a fee-paying controller, under registration number ZA830857. 

In respect of personal data processed when you use this website, we are the controller. "Personal data", "processing" and "controller" are all used in this notice according to their definitions in the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018. 

What personal data do we collect? 

As a result of your visiting this website, we may collect or otherwise process your personal data in the following ways: 

  • When you provide your personal data on a contact form 
  • When you contact us by other means, such as email or telephone 
  • In the form of information provided by your web browser, through the use of cookies or similar software (for details about our use of such software, please see the Cookies section below). 

What is our basis for processing your personal data? 

Any personal data that you give to us may be retained by us to provide a requested service, or for our legitimate interests as a business. You do not have to give us any of your personal data in order to use most of the website.  

In general, our legal basis for processing your personal data is that it is in our legitimate interests to do so. We have an interest in operating our business in a professional manner and this is reflected in our processing of your personal data. 

We will maintain this Privacy Notice from time to time on this site. 

Who might access or receive your personal data? 

Recipients of personal data provided as a result of your visiting this website will generally only consist of our employees. In certain circumstances we may be compelled to provide information we hold to third parties, such as regulatory or law enforcement bodies. We would only do so in compliance with the law, and where strictly necessary. 

How do we protect your personal information? 

We take appropriate technical and organisational measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary. Although we use appropriate security measures once we have received your personal information, the transmission of information when you submit it over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. 

How long do we retain your personal information? 

We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data that is no longer required. 

Use of cookies 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

We use cookies to collect information about how visitors use our site and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. By using our website, you agree that we can place these types of cookies on your device. You can, of course, disable cookies. 

Usage data 

We collect user information via Google Analytics 4 and Google Search Console Google’s privacy policy can be found here. When you visit our site, we will store information on: the website from which you visited us, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Google Analytics 4 for statistical purposes, to improve our site and to recognise and stop any misuse. 


As a result of your providing requests for services or updates, we may occasionally send you those mailings which you have requested or, in accordance with marketing laws, which we feel may interest you and/or are relevant to your work. Such mailings may include details of our products and services, newsletters, and invitations to events. We will not send you such marketing unless you have asked to receive it, and we will always offer you the option to opt out of any future marketing. 

We do not rent, sell or otherwise disclose your personal data to any other third party. 

Your rights 

You have the right to:  

  • request from us access to, and rectification or erasure of, personal data  
  • request that we restrict processing concerning you  
  • object to our processing of the data  
  • data portability, where applicable  

You also have the right to complain to the Information Commissioner's Office about the manner in which, or otherwise, we process your personal data. 

Contacting us about your information 

If you have any questions or concerns regarding your personal data or how it is used, please contact us at 


Last updated: 29 September 2023